The Venue Ladies - Privacy Policy


1. Introduction

Welcome to the Venue Ladies app (the "App"), operated by MTM Group W.L.L ("we," "us," or "our"). We are committed to protecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App. This policy applies to all users, including members and non-members.

By registering for or using the App, you agree to the collection and use of your information in accordance with this policy.

2. Information We Collect

We collect personal information that you provide to us directly when you register for an account or use our services. This information includes:

Personal Identification Information:
  • Full Name
  • Phone Number
  • Date of Birth (to verify you are over 18)
  • Qatar ID (QID) number (for registration and identity verification)
Booking and Usage Information:
  • History of your purchases (memberships, PT sessions, group classes, spa appointments).
  • Your booking schedule and session redemption history.
  • Messages and chat history from your communications with the facility through the App.
Payment Information:
  • We do not collect or store your full credit/debit card details. All payments are processed by a third-party payment processor.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Our Services: To create and manage your account, verify your identity, and process your registrations.
  • To Manage Bookings: To allow you to purchase, book, check, and redeem memberships, sessions, classes, and appointments.
  • To Process Payments: To facilitate transactions for services you purchase.
  • To Communicate With You:To respond to your inquiries via the chat feature, send booking confirmations, reminders, and important updates about your account or our services.
  • For Legal and Security Purposes: To comply with legal obligations, enforce our terms, and protect the security of our App and our users.

4. How We Share Your Information

We value your privacy and do not sell, rent, or trade your personal information. We only share your information in the following limited circumstances:

  • Payment Processing (SkipCash): We use SkipCash as our third-party payment processor. To complete your purchases, we will share necessary transaction details (such as your name, QID, or phone number) with SkipCash to authorize the payment. Your payment card details are provided directly to SkipCash and are subject to their own privacy policy. We recommend you review the SkipCash privacy policy.
  • Legal Obligations: We may disclose your information if we are required to do so by law, court order, or other governmental or law enforcement authority.
  • To Protect Our Rights: We may disclose information to protect our rights, property, or safety, or the rights, property, and safety of our users or others.

Other than our payment processor (SkipCash) and as required by law, we do not share your personal information with any other third parties.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to help protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee 100% security.

6. Children's Privacy (Age Restriction)

Our App and services are not intended for individuals under the age of 18. We collect your Date of Birth to verify your age. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected personal data from someone under 18, we will take immediate steps to delete that information.

7. Your Data Rights

You can access and review your personal information and booking history at any time through the App. If you need to correct your information or wish to delete your account, please contact us directly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy within the App. You are advised to review this policy periodically for any changes.

9. Contact Us

If you have any questions or comments about this Privacy Policy, please contact us at:

  • Email: info@thevenueladies.com
  • Phone:
  • Address: